Best Price Guarantee
It took some haggling and arm-twisting,
but we're confident that any hotel rate backed by our Best
Price Guarantee is the lowest online. If you book a prepaid
hotel rate that's backed by our Best Price Guarantee, and
then find the same room, in the same hotel, for the same dates,
at a lower price online within 24 hours, we'll refund the
difference. Just e-mail us within 24 hours of your purchase
with:
-
Booking confirmation number
-
Name
-
E-mail address of your CheapTickets
account
-
Telephone number with area
code
-
Hotel name
-
Dates of hotel stay
-
Room type
-
Check-in and check-out dates
-
Rate quoted
-
Complete Web address (URL)
reflecting the lower rate you found online for the same
dates and hotel room you purchased on CheapTickets.com.
Remember to make a printout
or take a screen shot of the page with the lower rate, in
case a customer service representative has questions. Expect
a response to your claim within 24 hours. Please read the
Best Price Guarantee terms and conditions below for full details.
Best Price Guarantee Terms
and Conditions:
The Best Price Guarantee is
available to any customer who makes a qualifying prepaid hotel
room purchase through the CheapTickets.com Web site. Qualifying
hotels must feature the "Best Price Guarantee" label.
If you find a lower rate for
the same hotel, room type, and check-in and check-out dates
on CheapTickets or any other Web site within 24 hours following
your confirmed reservation on CheapTickets.com, CheapTickets
will refund the difference.
To submit a refund request,
send an e-mail within 24 hours of your CheapTickets purchase
containing the following information:
Booking confirmation number
Name
E-mail address of your CheapTickets account
Telephone number (including area code)
Hotel Name
Dates of hotel stay
Room type
Check-in and check-out dates
Rate quoted
Complete Web address (URL)
reflecting the lower rate you found online for the same dates
and hotel room type you purchased on CheapTickets.com
The CheapTickets Customer Experience
Team will contact you via e-mail. If we are unable to replicate
the lower rate, we will request additional information and
documentation (such as a screen shot) from you in order to
verify the lower online rate. Please keep a copy of all such
documentation.
Upon verification of the lower
online rate, CheapTickets will refund the difference to the
credit card you used to make the hotel purchase in approximately
7 - 10 business days.
The Best Price Guarantee applies
only to online rates available to the general public. It does
not apply to membership or corporate rates or special discounted
rates including, but not limited to, AARP, AAA, military,
government, or convention rates.
The Best Price Guarantee does
not apply to hotel rooms purchased through or in combination
with frequent stay, loyalty, points or other reward type programs,
rooms purchased through coupon promotions, won through contests
or sweepstakes or transferred or rooms purchased on Web sites
that do not allow you to see the name of the hotel until your
reservation is complete (such as Hotwire and Priceline).
The Best Price Guarantee applies
to the rate for room nights only. Promotional packages, deals,
or bundles that may include additional amenities such as parking,
meals, or entertainment are not eligible.
CheapTickets reserves the right
to deny any claims that cannot be verified, or for which you
have provided incomplete information
CheapTickets will not be liable
for the payment of any refunds under the Best Price Guarantee
with respect to rates loaded in error by CheapTickets or the
hotel or any printing, typographical, administrative or technological
errors in any materials relating to the CheapTickets rate.
These Best Price Guarantee
Terms and Conditions include and incorporate by reference
the standard CheapTickets Terms and Conditions and constitute
the entire understanding between you and CheapTickets relating
to your hotel purchase.
Void where prohibited by law.
CheapTickets reserves the right to modify or cancel the Best
Price Guarantee at any time without prior notice. Any modification
will be effective upon posting of modified Best Price Guarantee
Terms and Conditions on the CheapTickets.com Web site. Any
cancellation will be effective upon removal of references
to the Best Price Guarantee and the Best Price Guarantee Terms
and Conditions from the CheapTickets.com Web site.
Coupons & Specials
